1. We respect your privacy
1.1. Healthdrops respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2. “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1. Healthdrops will, from time to time, receive and store personal information you enter onto our website, provide to us directly or give to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
4. Use of your personal information
4.1. Healthdrops may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2. Healthdrops may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright trademarks, legal rights, property or safety of Healthdrops, www.healthdrops.com.au, its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. Security of your personal information
6.1. Healthdrops is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information that we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at: firstname.lastname@example.org
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Weight Loss Centre in South Melbourne, Victoria, Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
10.1. When you visit our website When you come to our website (www.healthdrops.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.4. Third party sites: Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Healthdrops is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
We currently don’t offer any other refund policy. We do not accept returns once purchased due to hygiene, health and safety reasons.
Please email us at email@example.com if you have any queries.
We take all reasonable steps to keep secure any information, which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store credit card information; we securely submit credit card information to our bank for processing.
Australian customers parcels are sent via Australia Post eParcel express postage service.
All parcels required signature on delivery and will not be safe dropped (unless stated).
New Zealand customers parcels are send via Australia Post Pack and Track service, which is not express. Postage is 3-5 days depending on your location. All parcels are not safe dropped.
For International customers, postage and shipping is charged at the calculated rate, calculation is based on your location and is priced Australia Post postage calculator or by flat rate. The items pricing is based on the weight of the item, cubic measurements of the items and if Australia Post classes the item as a dangerous good.
All items are shipped everyday, except Saturday and Sunday. All orders placed before 2pm AEST on that day, will be shipped the following morning.
All deliveries are currently shipped with Australia Post Receipted Delivery but our courier service may be changed at our discretion.
Terms and conditions of delivery by Australia Post vary from time to time and are beyond our control.
Receipted Delivery means that you must sign a receipt before the parcel/s will be left.
There are several places to which Australia Post has conditional delivery, i.e. there may be weight limits due to subcontractors, high-rise building limits, remote location requirements, etc.
If you are not available to sign on delivery, or other Australia Post conditional delivery restrictions apply, your order will be delivered to an Australia Post outlet for your collection where possible. A card will advise you in your mailbox when and where parcels are available for collection.
You may change our delivery instructions on request with Australia Post; e.g. leave parcel at the back door; however we will not take responsibility if you do not receive it for any reason nor can we track the postal progress of the parcel.
If you do not receive your Receipted Delivery parcel/s, or one or more are missing you can notify us by email at: firstname.lastname@example.org. Include the Receipted Delivery barcode numbers of any parcels you have received and a telephone number where we can contact you. We will advise you of our progress tracking the missing articles.
International Customs Tax
From time to time, customs may require you to pay a tax within your country for the delivery of your goods. This is not something Healthdrops will be responsible for. All measures are taken to ensure this does not happen by stating the parcel is a gift and its under $10 AUS.